As demands on your organization and your dependency on IT services continue to grow rapidly, it is vital that IT organizations continually evaluate and improve their IT services and the IT service management processes that enable those IT services. A formal, proactive Continual Service Improvement (CSI) practice is required to meet and achieve service agreements.
TechnoLava offers a comprehensive portfolio of educational programs to equip your staff with the necessary skills and knowledge to effectively utilize ITSM processes and technologies. We believe that education is critical to any successful ITSM program.
If you’re not measuring, BEGIN – NOW! Measuring and reporting is one of the key activities to provide management and the business with information about the value of ITSM.